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Today’s business environment is more complex and competitive than it has ever been. In addition to the everyday challenges of running a successful organization, leaders must remain diligent about working on improving the business. Does your organization have a strategic plan—a roadmap—to guide future growth? Are there opportunities for your organization to streamline processes and improve operational effectiveness? Are you directing your effort and resources into objectives that will yield the biggest return?

Brown Smith Wallace has a team of strategic business advisors that are focused on helping public, private and governmental organizations improve their business and realize their potential. Our business advisory services help transform performance throughout the entire organization, from business strategy to technology deployment. Our consultants have highly specialized expertise in areas like business process improvement, health care reform, data analysis, insurance coverage, enterprise software consulting and strategic planning. We assist and complement the management teams we work with, resulting in solutions that improve operational efficiency and strengthen the bottom line.

The responsibility of leading an organization comes with a multitude of opportunities and challenges. Learn how our team can help you maximize your opportunities and conquer your challenges.



  • The City of Moberly requested Brown Smith Wallace conduct an analysis of the city’s water and sewer billings and collections. The objective was to ensure billings and collections, as reported by the city, were reasonable and controls were in place, adequate and operating effectively to ensure the accuracy and proper reporting of future water and sewer revenues. Their team performed detailed data analytic procedures on water and sewer billing records between over two years. The results included recommendations to improve our procedures and internal controls over water and sewer billings and collections. Their analysis identified several potential data anomalies. Due to the nature of the utility billing process, these anomalies need to be further researched to determine if billing inaccuracies exist. A significant initiative being led by city management is underway to correct the various items identified during this assessment and other related projects. We are grateful for the work Brown Smith Wallace has done and continues to do for the City of Moberly.

    City of Moberly

    Mary West, Director of Utilities

  • Our organization has seen tremendous growth over the last three years and decided we needed to review the entire practice to ensure we were prepared for the future in all aspects. We decided to bring in the team at Brown Smith Wallace. The collaboration with Brown Smith Wallace has been vital in our reengineering process. Several strategic initiatives were developed as part of our Practice Review they successfully completed. The Review really looked at all aspects of our practice including our culture, operations, governance, finance, operational leadership and all the components of our revenue cycle. They worked with our physicians and staff in developing strategies and an implementation schedule of prioritized objectives. They used a Lean Six Sigma approach throughout the entire project and have been able to identify tremendous opportunity to improve our quality, cost efficiencies, cash collections and the patient experience. Further they have helped me identify leadership roles and appropriate structures. I highly recommend Brown Smith Wallace as they not only have helped transform our practice, but have done so with a clear understanding of our culture and opportunities.

    Greg Thompson, Former President/CEO

  • The Brown Smith Wallace team has played an instrumental role in our company’s continued growth and success. By first learning who we are and our objectives, they then helped us define our needs and execute our vision. Their expertise has already made positive impacts:  the insurance consulting services resulted in $80,000 in savings for us and the IC DISC tax idea saved us $600,000 annually. Our board and management team were ecstatic about the change to Brown Smith Wallace. We are so glad to partner with professionals that bring their A-game to every interaction and service.

    Robert Family Holdings, Inc.
    CJ Hagemann, Chief Financial Officer

  • Brown Smith Wallace’s Advisory Services assisted the St. Louis Community College District in identifying internal control weaknesses and process inefficiencies and provided recommendations to improve controls and processes in the following areas: Control Environment, Accounts Receivable, Accounts Payable, IT General Controls, Payroll, Purchasing, P-Cards, Bookstore/Auxiliary Operations, Facilities, and the Student Assistance Fund. The expertise of Brown Smith Wallace staff made for an efficient assessment that provided St. Louis Community College with a roadmap to improve controls and processes.

    St. Louis Community College

    Celeste Metcalf, Former Controller

  • As part of our strategic planning process and ongoing efforts to improve efficiency, effectiveness and service, St. Louis Public Library requested that Brown Smith Wallace assist with the implementation of a series of improvements to the Library’s core business services. Brown Smith Wallace assisted the Library with process improvement implementation and provided additional recommendations in investment policy, general internal controls, revenue process, ERP system, organizational structure and our accounts payable process. Their team continues to be a valued resource for us as we seek to improve how we operate and serve the public.

    St. Louis Public Library

    Justin Struttmann, Chief Operating Officer

  • Over the last 10 years, Washington University has leveraged the Brown Smith Wallace construction audit team to help us effectively monitor more than 30 capital projects on the Danforth and Medical School campuses. The firm has been a true partner in these efforts, getting involved in our projects early on as contracts are being developed. They work side by side with our planning, development and construction teams and internal audit team to head off and resolve issues, as well as recover and avoid unnecessary or invalid costs. This partnership has been incredibly important in helping the university build and maintain a strong construction program and control environment. 

    Washington University
    Kathy Gaytan, Director of Internal Audit

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