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Maturing a Patch Management Process

Industry: Insurance

Challenge: We presented disappointing year-over-year results to the client’s audit committee that the organization’s system and application patch management processes were leaving many systems vulnerable. The organization’s lean IT department didn’t allow for a new resource to manage this critical process.

Solution: Our Defensive Security Consulting Services professionals extensively reviewed the client’s patch management processes. We identified root causes and recommended tools to help automate the patch management process. This process allowed a single individual (as a part-time role) to administer and monitor patches for hundreds of endpoint devices. In the same year, we were proud to report to the audit committee an 80% decrease in patching vulnerabilities.

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