The IT Services Group offers a progressive and proactive approach to maintaining your computer network. Finding problems before they become serious and result in costly downtime is important to the success of your business. We offer a personalized approach to align your computer network and business goals while staying within budget. Packaging this service into a Monthly Service Agreement (MSA) allows you to better budget for routine maintenance and IT expenditures.
What is the process? 
- Daily - We start with the basics; daily administrative tasks such as checking event logs, virus prevention, and backup integrity.
- Weekly - Server performance reviews, network utilization, and server capacity reports.
- Monthly - Approval and deployment of Microsoft and other critical updates, system and bandwidth utilization summaries and trends, as well as security reports.
- Quarterly/Annually - Software and support contracts, compliance reviews, network/workstation hardware audits, new software or system purchases, analysis and update of critical documentation.
What are the benefits to me and my organization?
Guaranteed Service. IT Services dedicates a “block of time” every month to accomplish these tasks. We guarantee we will dedicate time to your needs and you will see us at your facility at least once per month; you can even select the maintenance window. For you, network maintenance becomes a budget item. You know how much it will cost to maintain the network and clearly see how support costs are reduced with a proactive approach.
Why should I engage Brown Smith Wallace IT Services Group?
We Make A Measurable Difference. Our team has real-world IT experience and Microsoft Certified Systems Engineers (MCSE) on staff. Your organization will benefit from our ability to effectively plan, manage, and implement a proven approach for your project. We will work hand-in-hand with you to efficiently achieve your business and technology goals. Contact us today.
What else should I consider?
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